Program specialist return - hybrid position

We are looking for a results-oriented professional to manage the Third party test and repair(3PR) facility in Tiel and support the development of the global relationship with this supplier. The supplier manages defective return flow from point of receipt to a good reusable item, a credit or recycled item.

The role involves overseeing warranty exchange and repair processes with our clients vendors, in house repair, executing engineering change orders as well as Purge/Retrofit and RCA processes. Success relies on proficient management of workflows, documentation, inventory transactions, pricing, and data sets across multiple platforms and partners to optimize rework efficiency and ensure a high level of integrity for GSL operations.

Responsibilities:

• Support the day-to-day operation of the supplier and communicate on issues at hand.
• Support supplier metrics, QBRs, audits, corrective actions, and continuous improvement to ensure supplier meets cost, quality, and delivery expectations.
• Work with Global Service Logistics and cross functional teams to develop tools, document processes, and communicate business requirements.
• Analyse potential business enhancement opportunities, conduct stakeholder interviews
• Contribute business knowledge and experience to IT development of Oracle Cloud ERP to ensure operational functionality and data accuracy within the program. GSL requirements into and GSL delivery teams for operational/execution programs.
• Support the execution of UAT test scenarios to validate Oracle upgrades, enhancements & changes to meet business requirements for accuracy and performance
• Finance and accrual: review and approve invoices and perform accruals analysis to offer guidance on the financial AOP.

The ideal candidate:

• Familiarity with Oracle ERP, Agile PLM, B2B projects, and a strong aptitude for learning new tools and applications.
• Capacity to merge and scrub data sets for purposes of item master accuracy, inventory integrity, and cost analysis. Ideal candidates bring PowerBI or Excel Power Query skills.
• Ability to work collaboratively within a team environment while being self sufficient
• Proficient with Microsoft Outlook, Word, Excel, PowerPoint, Vizio, and SharePoint.
• Strong oral and written communication skills in English.
• Candidates have previous experience in inventory control, material planning, or purchasing
• Bachelor of Business Management, Supply Chain or related field is preferred. Candidates with equivalent experience in logistics, procurement, or supply chain operations will be considered.

Our offer:

• A salary up to 3900 gross monthly based on previous experience
• 25 vacation days
• Pension scheme
• Travel reimbursement
• Laptop and phone
• Fully hybrid working model with 1 day in the office, 2 days a month traveling to Tiel
• Access to the Walters People Academy with over 150 courses