Order Management

Do you have B2B experience for example as a Sales Support Representative or in Order Management? Would you love to work for an international company in Amsterdam Sloterdijk? Then you might be the Order Management employee we're looking for!

For more than a century, the people of this company have transformed crops into products that serve the vital needs of a growing world. Today, they’re one of the world’s largest agricultural processors and food ingredient providers, with more than 32,300 employees serving customers in more than 160 countries. With a global value chain that includes 428 crop procurement locations, 280 ingredient manufacturing facilities, 39 innovation centers and the world’s premier crop transportation network, they connect the harvest to the home, making products for food, animal feed, industrial and energy uses.

In your role as Order Management employee you will be responsible to manage and process all assigned customer purchase orders in a timely and accurate manner.

Tasks & responsibilities:

• Act as a point of contact for customers and their international sales organization assigned to you with regards to all order related matters;
• Establish key client relationships in order to improve customer satisfaction;
• Correctly and efficiently process and manage all purchase orders into sales orders through JDE following contractual agreements and internal guidelines;
• Ensure that all order related data is well maintained in JDE and other supporting systems and departments within the company;
• Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization;
• Prepare and apply for shipping and export documents, both internal as well as with governmental bodies, and third parties;
• Manage the complete international shipping process ensuring that specific customer requirements are followed;
• Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment;
• Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed;
• Support credit control/collection;
• Act as backup for your direct and indirect colleagues in case of absence, illness and holiday.

Skills & requirements:

• Bachelor degree in Business administration, Sales-Commercial, Logistics or Supply Chain (or level gained through experience)
• Minimum of 2 years’ experience within sales support or customer service B2B;
• Experience with customer relations in an international B2B market and food industry;
• Experience with international payment terms, customs and incoterms;
• Experience in export and document handling is a big plus;
• Demonstrated knowledge and understanding of an ERP system and Excel;
• Fluent in English written and verbally is a must;
• Good communication and customer service skills with the ability to communicate effectively via email and phone is a must.

Offer:

• Salary between 2800 - 3300 gross per month;
• 25 holidays;
• 40 hours;
• Travel allowance;
• Hybrid working;
• Long-term position;
• Walters People Academy;
• International environment.
  
  

Are you the Order Management employee we're looking for?
Apply now!