Teamlead Customer Service

We are currently seeking a highly motivated and experienced Customer Service Teamlead who is fluent in both French and English to join our team at a Chemical concern in Rotterdam. As the Customer Service Teamlead, you will be responsible for leading a team of Customer Service Representatives, while serving some key accounts yourself, and ensuring the highest level of customer satisfaction.

Responsibilities

• Manage and lead a team of customer service representatives in a fast-paced environment
• Provide coaching, training, and feedback to team members to improve performance and customer satisfaction
• Resolve escalated customer inquiries and complaints in a timely and efficient manner
• Develop and maintain strong relationships with customers, suppliers, and internal stakeholders
• Ensure customer orders are processed accurately and timely while maintaining compliance with company policies and procedures
• Monitor and report on team performance metrics, identifying areas for improvement and implementing solutions
• Work collaboratively with other departments to ensure a seamless customer experience

Requirements

• Fluent in both French and English (verbal and written)
• Bachelor's degree or equivalent work experience in a related field
• At least 3-5 years of experience in a customer service leadership role
• Experience working with SAP
• Strong leadership, communication, and problem-solving skills
• Ability to work under pressure in a fast-paced environment

Offer

• Salary between €3500 and €4000 euros per month, based on previous experience
• Opportunity to grow within an international company
• Strengthen your international network
• Becoming part of a hard-working team within a dynamic workspace
• Possibility to help the company improve it's Customer Services with own initiatives

If you are a highly motivated individual with a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.