Customer Service Specialist (French)

We are currently seeking a highly motivated and experienced part-time (24-32 hours) French speaking Customer Service Specialist to join our team in Rotterdam. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our international clients in the chemical industry.

Responsibilities

• Manage and respond to customer inquiries via phone, email and other communication channels in a timely and professional manner
• Provide customers with product information, technical specifications and pricing details
• Process orders, quotes, and returns accurately and efficiently
• Collaborate with sales, logistics and other departments to ensure customer satisfaction and on-time delivery
• Resolve customer complaints and issues by providing effective solutions and escalating when necessary
• Maintain accurate and up-to-date customer records in our database
• Participate in training sessions and stay up-to-date on product knowledge and industry trends

Requirements

• Fluent in French and English, both written and spoken. Dutch is a plus.
• Minimum of 2 years of experience in a Customer Service role, preferably in the chemical industry
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and experience SAP is a plus
• Available to work part-time, 24-32 hours per week

Offer

• Salary between €3000 and €3500 euros per month, based on previous experience
• Opportunity to grow within an international company
• Strengthen your international network (international colleagues and clients)
• Working in a dynamic, international team
• Walters People Academy

If you are a self-starter, detail-oriented, and passionate about customer service, we would love to hear from you. Please apply for the Customer Service Specialist (French) position now!