Salaris EUR2500 - EUR3500 per month
Consultant Ayhan Catak
Datum online 10 juli 20192019-07-10 2019-08-09 it Diemen North Holland NL EUR 2500 3500 3500 MONTH Walters People https://www.walterspeople.nl https://www.walterspeople.nl/content/dam/walters-people/global/images/logos/web-logos/square-logo.png
Are you an enthusiastic, innovative thinker who never settles for ‘good enough’. You’re always trying to improve. To develop solutions faster. To make our systems run better. You’re driven, analytical, flexible and critical. And you’re a great communicator. Wanted: Operations Engineer excited to shape the future of mobility!
They love cities. And they’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, they’re world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.
About the role
The company is rapidly expanding, and they’re looking for a new colleague to join the Service Operations team as an Operations Engineer at their headquarters in Diemen. You will be joining a team of 8 people who work closely together. They have their own expertise and focus on providing our internal and external customers with the right operational support for our services.
As an Operations Engineer you will act as a point of contact for both internal and external customers. You are responsible for maintaining service availability by managing incidents reported by customers. You will further monitor the production environment and systems while getting the specialized departments involved when needed.
You will further have a shared responsibility regarding incident management and you are required to provide the communication towards the business. The role requires you to be part of an on call-rota. You will be responsible for ensuring that all reported incidents/service requests are managed to closure, participate in the software quality checks as part of release management and coordinate the resolution of problem tickets as part of problem management.
You will have 2 to 3 areas of expertise such as finance, or a specific service support area like the in-car dashboard app, and you will be the point of contact within our team. You will have an advising role towards the stakeholders and your own department.
- Bachelor's degree qualification with interest in IT
- Excellent verbal and written communication skills
- The ability to prioritise, manage and track multiple activities and tasks
- The ability to quickly analyse incidents
- Are willing and able to embrace change and learn new technologies
- Are very receptive and a fast learner
- An enthusiastic approach and “can-do” attitude
- Are resilient and cope well under heavy workloads
- A strong Customer Service ethos
- A flexible approach to work with a problem-solving mindset
Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!
They offer a lot of autonomy and room to develop your talents. They know that people are at their best when they enjoy a good work-life balance, which they fully support. You can expect great employment benefits, including a sports membership, Friday beers and snacks, daily fresh fruit, fun team events and much more!