IT Support

Are you an experienced IT Support Specialist, looking for a challenging new job? Do you like to research solutions and work independently on tasks? And do you like to work onsite? Read along!

For a big worldwide organization, we are looking for an IT Support Specialist. The organization has a broad portfolio of hospital and home medical technology and wellness solutions, and their mission is to improve patient outcomes, reduce the cost of care, and take noninvasive monitoring to new sites and applications. In the Netherlands, you'll have 50 colleagues in total, but not an IT team. The IT team is located all over the world. So you'll be responsible for the onsite IT Support for the whole Netherlands, which of course, is a nice challenge.

Tasks and responsibilities:

• Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones, and document resolution
• Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android
• Provide recommendations for improving Helpdesk processes
• Escalate any major or unresolved IT issues to IT management
• Assist with implementation of policies and processes for company compliance with federal regulations
• Understand all security policies associated within the network infrastructure
• Software installation
• Imaging computers and desktop/laptop setup
• Help purchase and manage hardware and software inventory
• Assist other IT team members with project tasks and testing
• Maintain computer equipment connected to the network
• Provide end-user and remote support
• Assist and educate network users
• Prepares technical and user documentation and training materials
• Performs other duties or special projects as assigned

Qualifications:

• You speak English
• You already live in the Netherlands and already have a work permit
• Technical aptitude to learn and follow instructions
• In depth working knowledge of Microsoft Windows OS, Microsoft Office (2016, O365), and other standard PC applications
• Knowledge of networking protocols and services and a plus: Ethernet hardware, including routers and hubs
• Hands-on experience of Windows 7/8/8.1/ 10 and Active Directory
• Experience in remote access servers and VPN
• Excellent problem-solving ability
• Strong attention to detail
• Ability to research solutions and work independently on tasks
• Excellent customer service skills

Nice to have:

• Strong knowledge of PC hardware and software configurations
• Broad knowledge of Windows client/server network environment
• Strong written and verbal communication skills
• Demonstrated ability to work in teams and individually with minimal supervision
• Ability to multi-task and work on multiple projects and issues
• Good documentation skills

Offer:

• Salary between €2500,- and €4500,- gross monthly, depending on your experience
• Travel allowance
• Access to the Walters People Academy to keep on learning and developing your skills