Customer Service Representative

Our client is one of the world’s leading providers of advanced material solutions shaping a better and more sustainable future. The company develops silicones, silicon products and carbon solutions by combining natural raw materials, renewable energy and human ingenuity. We are looking for a candidate to fill the position of Customer Service Representative at our office in Ridderkerk.

The company helps its customers create and improve essential innovations like electric mobility, digital communications, health, and personal care as well as smarter and more sustainable cities.
With a strong trackrecord since 1904, its global team of more than 7,000 people has a joint commitment to stakeholders: Delivering your potential.

In 2021, our client obtained a Platinum score from EcoVadis, which rated the company among the world's top 1% on sustainability transparency, and the company achieved an operating income of NOK 33.7 billion. Elkem is listed on the Oslo Stock Exchange (ticker: ELK) and is included in the OBX® ESG index, a selection of 40 blue-chip companies listed in Norway demonstrating best Environmental, Social and Governance (ESG) practices.

Areas of responsibility

• Enter and confirm all orders received into the system clearly, correctly, and timely
• Understand and process required export documentation, including proformas, invoices and other shipping documents
• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct
• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments, and returns
• Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing, and shipping issues
• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers
• Strive for internal and external customer satisfaction through continuous improvement of people processes and products

Requirements

• Working experience in order handling, customer service, shipping, and administration
• Familiar with the use of Incoterms 2020
• Familiar with different Payment terms e.g., Payment before Delivery, Documentary Collection and Letters of Credit
• Service-minded, co-operative, and structured
• Team player with ability to work independently
• Fluency in Dutch and English. Knowledge of any other language is an advantage, German is highly preferred
• Experienced user of Word, Excel, and Outlook – experience in the use of M3/KSD/Salesforce is an advantage

We are looking for a proactive colleague in Customer Service who is hands-on. You have energetic, positive, and flexible attitude with a quick learning ability. Do you think you fit in well within our organisation in Ridderkerk, respond to this vacancy and we’ll contact you as soon as possible!