Fulltime German Support Employee

We seek a Support Employee fluent in German and Dutch for our globally operating and sustainable customer. The company in Weesp is a solar solutions wholesaler that supplies installers across Europe with solar hardware, including panels and charging stations, through their cutting-edge e-commerce platform. As a Support representative, you assist customers with inquiries through phone, email, and chat.

You're part of a close-knit team with a strong social bond. Busy workdays invigorate you and you have a knack for balancing customer satisfaction and company interests. It's crucial for you to have prior experience with challenging conversations. If you're eager to learn, driven, and seeking an opportunity to grow in one of Europe's fastest-growing industries, this is your opportunity!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in German, Dutch, and English
• Confirm delivery dates with customers
• Handle order changes and other customer requests
• Accurately document interactions in the ticket system
• Identify process challenges and suggest improvements
• Direct customers to the webshop
• Collaborate closely with other departments to provide the best possible support to customers.

Ideal Candidate:

• Fluent in Dutch and German, both verbally and in writing
• A team player who enjoys sharing information to improve colleagues' work
• Possess excellent communication skills, customer-focused, and service-oriented
• Stress-resistant and able to work in a structured manner
• Experienced in handling challenging conversations
• Strong proficiency in Dutch and English, and German or Polish language skills are a plus
• Has a sense of humor and enjoys socializing within the team.

Our offer Includes:

• A competitive salary of €2,500 to €3,200 per month (full-time) based on relevant experience
• A dynamic and ambitious work environment with a flat hierarchy and a relaxed atmosphere
• A profit-sharing bonus
• 25 paid vacation days plus January 2nd as a paid day off
• A pension plan
• Opportunities for growth through an employee participation plan
• Flexibility to work both in-office and remotely
• A tasty lunch provided every workday in the office
• Casual online drinks at our virtual bar or on the roof terrace.