Customer Service Rep. Dutch / French (21 hours p/w)

Our client is a leading production organization. We have a diverse portfolio of clients and are committed to providing high-quality products and exceptional customer service. We are currently seeking a Customer Service Representative to join our team. We are looking for a customer service representative that will be in contact with BNL collection points

Responsibilities:

• Respond to customer inquiries via phone and email
• Resolve customer complaints and issues
• Process orders and returns
• Communicate effectively with other departments to ensure timely delivery of products
• Maintain accurate records of customer interactions and transactions
• Provide feedback to the management team to improve the customer experience

Requirements:

• High school diploma or equivalent
• Dutch C2 / French B2 / Englisch B2
• 2+ years of customer service experience
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office and CRM software
• Strong problem-solving skills

We offer the home office possibility and flexible working hours (to be arranged with the direct colleague).

We ask only to be at the office (at least) once a week

If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity!