Customer Service B2B
For a client in Noordwijkerhout, we are looking for a driven, customer-oriented professional with solid communication skills. Do you know how to keep the right balance between service and business? Do you have affinity with luxury goods and do you speak Dutch and English? Then you might be the Customer Service Specialist we are looking for!
A Dutch company that operates over multiple continents that has grown over the past decade to become an industry leader in luxury design and furniture. They specialize in the creation of exclusive interiors that appeal to the imagination worldwide.
As a Customer Service Specialist you will be part of a professional and small team that provides a great customer experience for their B2B clients across the globe. They are based in Noordwijkerhout so it is important that you are in the possession of a car.
Tasks and responsibilities:
For various reasons, even our customers' products can sometimes fail to meet customer needs, and expectations and claims are made. The service team handles all incoming product complaints. The complaint is assessed, registered and adequately resolved. This is in close collaboration with product development, purchasing, sales, and/or logistics colleagues. You keep the customers informed, and you strive to solve everything beyond expectations because high customer satisfaction gives you a lot of joy in your work.
- Assess, register and handle claims (internal + external communication) by email to an international clientele;
- Identify customers service needs via telephone and email and establish appropriate customers' expectations;
- The central point of contact for product claims;
- Providing product information by phone and email.
Requirements for this position
- MBO/HBO or similar levels of education;
- Your Dutch and English is fluent in word and writing, a third language is a plus;
- You have strong communication skills, service-oriented and willing to go the extra mile to exceed the expectations of the customer;
- Minimum of 2 years experience in a customer service or similar position, preferably in an international environment;
- You have experience with ERP systems;
- You have a car, the office difficult to reach by public transport;
- You admire working in a professional environment.
Offer
- Salary up to 2700 per month, a 13th month, bonus and holiday allowance;
- A performance bonus, disability insurance and a pension scheme;
- 26 vacation days on a full-time basis;
- Training opportunities;
- Fresh fruit every day, ground coffee, a snack at 12:00 and an extensive lunch buffet every Thursday;
- A (themed) drink every last Friday of the month;
- The ability to develop new ideas within a growing organization;
- The Walters People Academy; access to 150 professionally oriented training and education.
Aanbevolen vacatures
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Salaris: EUR2500 - EUR2600 per monthLocatie: NoordwijkerhoutDatum online: 20 juli 2022For a client in Noordwijkerhout, we are looking for a driven, customer-oriented professional with solid communication skills. Do you know how to keep the right balance between service and business? Do you have affinity with luxury goods and do you speak Dutch and English? Then you might be the Customer Service Specialist we are looking for!
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Salaris: EUR2500 - EUR2600 per monthLocatie: NoordwijkerhoutDatum online: 20 juli 2022For a client in Noordwijkerhout, we are looking for an Order Management Specialist who will ensure sales support for an international portfolio of B2B clients. Are you decisive, communicative, commercial, and customer-oriented? Do you have affinity with luxury goods and are you looking for a creative and dynamic work environment? Then you might be the Order Management Specialist we are looking for! The company is based in Noordwijkerhout so it is important that you are in the possession of a car.